Normally a function of the Quality Control department, ProcessForce Complaint management solution is  an end to end business solution, which provides a structured method in capturing and managing  the life cycle of a complaint regardless if the origin is from a customer, vendor or an internal department.

• Complaint number - reference number for tracking activity
• Complaint type - record the source of the complaint Customer, Supplier or Internal
• Complaint codes - define reason codes and groups to provide structured data for analysis purposes
• Status and date  – manage the complaint cycle
• Sample tracking - track the progress of customer and supplier sample returns
• Transactions - record the transaction type and number provided by the complaint
• Batch number - search and record the batch numbers
• Serial numbers - search and record the serial numbers
• Notes and attachments - record extensive notes and link attachments
• Quality control - create and link a quality control test to the complaint
• Product Recall - flag the complaint as a basis for a product recall